Frequently Asked Questions

Well no, all orders placed on the online site are shipped from Burgundy or are to be collected in Burgundy, in Moutiers en Puisaye (89).

You can still prepare your basket and send it in pdf by email to the Solargil of your choice../ Languedoc, Provence or Vallauris.

Orders not exceeding 28kg including packaging are shipped in parcels.

Depending on the weight, you have the choice with a delivery to a Relay Point.

Beyond 28kg, orders are shipped by carrier on a pallet, the costs are then calculated according to the distance and weight.

It is sometimes more interesting to make 2 or more parcels.

In all cases, the costs are calculated from your delivery address, once your customer account is created.

For shipments on a pallet in Corsica, you can contact Solargil en Provence / provence@solargil.com directly

Outside France, please send us by email your basket that you will have previously saved in pdf so that we can request a quote from the carrier. We will need to know your precise delivery address, the billing address if different, a telephone number and your VAT number if you have one.

The earth loaves are 10kg or 12.5kg.

There is no earth loaf of 100kg, much less one ton.., it is simply a question of different price ranges.

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The modeling can be glazed but you will have some trembling whatever you do. The modeling clays for creative leisure have not been developed in their coefficient of expansion, this voluntarily so as not to compete with professional ceramics. In fact, your glazed pieces can be only for decorative purposes and not for utilitarian purposes, even less for food.

Comme son nom l’indique, il s’agit d’une pâte auto-durcissante qui ne se cuit pas !

Elle n’est absolument pas alimentaire mais en rien dangereuse, la norme jouet l’attestant.

Dans son emballage intact, elle se conserve un an au maximum. Une fois ouvert, vous pouvez la conserver un mois en prenant soin de l’entourer d’un linge humide, de la remettre dans son emballage ou tout autre plastique et de l’entreposer dans un endroit frais.

Since this paste is not cooked, sweat can damage the jewel. And if you apply cold paint, the colors can rub off on the skin or even on clothes.

All these indications also apply to Kaolyne® & Phoenix!

Culinary pastes are suitable for oven dishes.

Fire pastes are specifically developed for direct flame on gas burner.

The FE !

No, gift cards purchased on the online site generate a code that can only be used on the online site.

For gift cards that can be used in stores, either in Burgundy, Languedoc, Provence or Vallauris, please send your request by email to aurore@solargil.com, specifying the desired amount, the recipient, from whom and if you wish to leave a note as well as the place where it will be used. We will send it to you by mail and will therefore also need a postal address!